Talk to a real person.
This is the one page on this site where you're intentionally talking to Garett, not Forge. Check the answers below first — most questions have one — otherwise send a message and expect a reply within the SLA shown.
Quick answers
Sourced from the same knowledge base used to triage support tickets (Part XIV.2).
My software stopped working / a call wasn't handled correctly.
Check the Hub Page box for that piece of software first — most issues show a status flag there. If it looks wrong, send a message below with the approximate time it happened.
I want to change my price or add a capability.
Talk to Forge from your Hub Page to add a new block, or visit Billing to see your current subscriptions. Price changes are never applied without your explicit approval.
I want a refund.
Cancellations within 14 days of first billing are refunded from your Billing page — no need to contact Support. Outside that window, message us below.
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This opens your email app with the message ready to send. Typical reply time: same business day.
Rather write it yourself? We're at tradeforgeoffice@gmail.com — same inbox, same people.