Talk to a real person.
This is the one page on this site where you're intentionally talking to Garett, not Miter. Check the answers below first — most questions have one — otherwise send a message and expect a reply within the SLA shown.
Quick answers
The same answers we use when a ticket comes in.
My system stopped working / a call wasn't handled correctly.
Check the Hut Page box for that system first — most issues show a status flag there. If it looks wrong, send a message below with the approximate time it happened.
I want to change my price or add a capability.
Talk to Miter from your Hut Page to add a new system, or visit Billing to see your current subscriptions. Price changes are never applied without your explicit approval.
I want a refund.
Cancellations within 14 days of first billing are refunded from your Billing page — no need to contact Support. Outside that window, message us below.
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Common questions
What people ask before they sign up.
What is ToolHut?
ToolHut builds and runs software for blue-collar trades businesses. You pick the problems that are costing you — missed calls, unpaid invoices, rain-day scheduling — and ToolHut fits certified systems to your business and puts it live on your account, typically in seconds. No sales call and no demo anywhere in the path. It also runs the Trade School — courses and coaching on the business side of the trades.
Who is it for?
Owner-operated plumbing, HVAC, electrical, roofing, grading, concrete, and landscaping businesses — typically crews of 1 to 15 who'd rather be on the jobsite than behind a desk.
How much does it cost?
Flat monthly pricing, set by capability, complexity, and the cost to provide the system: a shared $49 base platform fee plus a flat add-on per system you switch on — never per-seat, and your crew size never changes it. Each system includes a monthly usage allowance published on its own page, with a flat published rate for anything past it. Example: Online Booking + Invoice & Payment Nudges is $137.20/month at any crew size, plus a one-time $149 setup fee.
How fast is it live?
Typically in seconds from checkout. Your system appears as a box on your Hut Page, already configured from the answers you gave.
Do I need to install anything?
No. ToolHut runs in the cloud and works with what you already use — your existing business phone number, calendar, and QuickBooks. You manage everything from your Hut Page in a browser.
Can I cancel?
Yes. Each system is its own subscription and cancels independently from your Billing page — and any cancellation within 14 days of first billing is refunded in full, setup fee included.
Does ToolHut teach me to run the business?
Yes — that's the ToolHut Trade School: courses on pricing, getting paid and winning work. It teaches the business side; your apprenticeship teaches the craft.
Send a message
This opens your email app with the message ready to send. Typical reply time: same business day.
Rather write it yourself? We're at office@toolhutworks.com — same inbox, same people.